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Go to the shopRefund policy
Last updated: August 28, 2025
At ASRRAR, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy, we’re here to help.
Returns
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You may request a return within 7 days of receiving your order.
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To be eligible for a return, items must be:
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Unused, unopened, and in the same condition that you received them.
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In the original packaging (including perfume boxes, seals, and any protective wrapping).
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Certain items cannot be returned for hygiene and safety reasons, including:
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Opened or used perfumes/fragrances.
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Gift cards or promotional items.
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Refunds
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Once we receive and inspect your return, we will notify you by email.
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If approved, your refund will be processed to your original payment method within 7–14 business days, depending on your bank or payment provider.
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Shipping fees (if any) are non-refundable.
Exchanges
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We only replace items if they are defective or damaged upon delivery.
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If you need to exchange an item for the same product, please contact us at info@asrrar.com with your order number and photos of the issue.
Return Shipping
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You will be responsible for paying your own shipping costs for returning items, unless the return is due to our error (e.g., wrong or damaged product).
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We recommend using a trackable shipping service to ensure your return reaches us safely.
Contact Us
If you have any questions about this Return & Refund Policy, please contact us at:
