Last updated: August 28, 2025

At ASRRAR, we aim to deliver your order as quickly and safely as possible. This Shipping Policy explains how we process and deliver your purchases.

Processing Time

• Orders are processed within 1–3 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods & Delivery

• We offer standard shipping and express shipping options, depending on your location.

• Delivery times vary by region but are typically:

  • Local (Jordan): 2–5 business days.

• Please note that delivery times are estimates and may vary due to courier delays, customs, or other unforeseen circumstances.

Shipping Costs

• Shipping fees are calculated at checkout and depend on your delivery address and the shipping method selected.

• Free shipping may be offered on promotional campaigns or for orders above a certain amount (as advertised on our website).

Order Tracking

• Once your order has shipped, you will receive a confirmation email with tracking information.

• You can use this link to monitor your delivery status.

Customs, Duties & Taxes

• International orders may be subject to customs duties, VAT, or import taxes.

• These charges are the responsibility of the customer and are not included in our shipping fees.

Damaged or Lost Packages

• If your package arrives damaged, please contact us within 48 hours of delivery with photos of the package and product.

• If your order is delayed or lost, we will work with the courier to resolve the issue, but we are not responsible for delays outside our control.

Incorrect Address

• Customers are responsible for providing the correct shipping address at checkout.

• We are not responsible for orders shipped to incorrectly provided addresses.

Contact Us

For any questions about your shipment, please contact us at:

📧 info@asrrar.com